State Farm® Insurance Agent Lona Mauk
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Christina Stephen
July 2, 2025
5
out of
5
rating by Christina Stephen
"Always super friendly service! Jenny got me into a tailor made policy for my new car quickly and easily, couldn’t ask for a more smooth process!"
We responded:
"Welcome to the State Farm family Christina and thank you for sharing your experience with Jenny! We look forward to taking care of all your insurance needs, beginning with your auto insurance!"
Casey Ellis
June 25, 2025
5
out of
5
rating by Casey Ellis
"Great place. Jenny at State Farm was kind, sweet and understanding. Took time to listen to my needs and help me with all my concerns. Thank You"
We responded:
"We so appreciate your positive comments about your experience with Jenny and your taking the time to give a Five Star Review Casey! Thank you for giving us the opportunity to help you with your insurance needs and for being a part of the State Farm family."
John Cowan
June 25, 2025
5
out of
5
rating by John Cowan
"Very lovey young lady Samantha helped me and the office is very nice. State Farm is the best in town!"
We responded:
"You just made our day, John, with your Five Star Review and meaningful comments regarding Samantha and our office! It is a privilege to serve you and help with your insurance needs!"
Maria María
June 24, 2025
5
out of
5
rating by Maria María
"Chauncy, thank you so much for all your help with getting the paperwork sorted! We really appreciate you making it so easy to add our vehicle – everything was super clear and straightforward. It’s been a breeze working with you! We've been clients of Lona's for ages and you've totally shown us why we keep coming back. Thanks again."
We responded:
"We’re thankful for your Five Star Review and lovely comments regarding Chauncy, Maria and it’s our pleasure to assist you with your insurance needs! Really appreciate your loyalty all these years with being a part of the State Farm family. If there is anything else we can do to help, please let us know!"
Jennifer Pugh
June 24, 2025
5
out of
5
rating by Jennifer Pugh
"I worked with Mary Long today and she was able to provide me with great auto coverage, short term disability coverage, and a life insurance policy. Mary was extremely easy to talk to, not at all pushy, and so understanding of my needs. She also helped provide the coverages to my daughter as she has gone out on her own and is “adulting”. I can’t say enough good things about Mary and all she has done for us. So glad to be a Star Farm customer now."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Mary as your satisfaction is our top priority! We look forward to continuing to support your insurance needs and we welcome you and your family to the State Farm family!"
Linda Napps
June 24, 2025
5
out of
5
rating by Linda Napps
"I just want to say I needed some information , so I called & talked with Jenny at the Athens office a couple of times. She was so helpful & very courteous. She was very professional & pleasant to talk with. She even gave me a follow up call which is rare these days. This sort of customer care is excellent . I would recommend Lona Mauk & her staff as insurance agents to anyone I know. 👍"
We responded:
"Just now saw your Five Star Review, Linda, and wanted to let you know how much we appreciate your taking the time to share your experience with Jenny! Thank you so much for recommending us and please know that it is a privilege to serve you!"
Ruthann Shelton
June 21, 2025
5
out of
5
rating by Ruthann Shelton
"Carrie was very helpful in handling my changes and was very respectful and professional. she is a pleasure to work and very knowledgeable about the insurance business."
We responded:
"Happy to hear Carrie helped you with your insurance needs and thank you for your kind words and taking the time to give a Five Star Review! We appreciate you Ruthann!"
Vanessa Tovar
June 19, 2025
5
out of
5
rating by Vanessa Tovar
"Carrie is amazing and very helpful."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Carrie; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Bruce Autry
June 17, 2025
5
out of
5
rating by Bruce Autry
"Samantha and Dee helped me get my car insured and State Farm always takes care of me. Thank you Lona"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Marsha Allen
June 16, 2025
5
out of
5
rating by Marsha Allen
"Samantha is so sweet and always so helpful"
We responded:
"Thank you for your 5-star review! Samantha is committed to the best customer service possible, and I appreciate your kind comments in recognition of her efforts! My State Farm team and I are happy to be your good neighbor! "
Maribel Romero
June 7, 2025
5
out of
5
rating by Maribel Romero
"Chauncy is always so helpful , great customer service 🙏"
We responded:
"Thank you, Maribel, for your Five Star Review and positive comments regarding Chauncy! As you are all about providing excellent customer service, your review is very meaningful! We appreciate your being a part of the State Farm family."
Cindy Gray
May 29, 2025
5
out of
5
rating by Cindy Gray
"I have been dealing with Chauncy at the office. She noticed that Corporate had made a mistake. Chauncy called me to let me know and had followed through until it was all resolved. Chauncy is a great example of customer service."
We responded:
"So appreciate your Five Star Review and positive comments about Chauncy’s great customer service! Happy she discovered and resolved an issue for you, Cindy, and it’s kind of you to take the time to let others know. We are here to help!"
George Cox
May 22, 2025
5
out of
5
rating by George Cox
"We have insured our cars and homes with Lona for over 30 years and have always had exemplary service. Currently, we requested that our replacement cost and personal property coverage be reviewed. The matter was handled by Carrie Worth, an agent in Lona’s office. I could make a number of comments about Carrie’s assistance, all of them highly complimentary, but in one word she was simply outstanding and we felt very, very well taken care of. Thanks Carrie, and thanks Lona for the great and attentive service you always provide us. Tom and Kristi Cox"
We responded:
"Wow, Tom, what an absolute wonderful Five Star Review that has so touched my heart! You and Kristi have been such faithful clients of mine and it means the world to me! So appreciate your kind words regarding Carrie as she truly has a servant’s heart. My deepest gratitude to you for taking the time to share your experience with your auto and home insurance! Blessings always, Lona "
Emily Montgomery
May 16, 2025
5
out of
5
rating by Emily Montgomery
"The staff at this office are absolutely amazing. The rates are great and the service cant be beat. Highly recommend"
We responded:
"What a fantastic Five Star Review Emily! Thank you for sharing and making our day. We truly are here to help with all your insurance needs!"
Kristy Bennett
May 16, 2025
5
out of
5
rating by Kristy Bennett
"I can’t think Jennifer Carroll enough for all her help. Very knowledgeable and always there to answer any questions I have."
We responded:
"Your Five Star Review and compliments regarding Jenny are greatly appreciated Kristy! We are happy to help with your insurance needs and thankful to have you as a part of the State Farm family."
Sarah Mershon
May 16, 2025
5
out of
5
rating by Sarah Mershon
"Absolutely the best insurance company and her employees are the best Jenny is always helpful and sincerely cares about the customers it’s more of like a family. You don’t find that now a days."
We responded:
"So appreciate your Five Star Review and wonderful comments Sarah! Thank you for taking the time to share them and compliment Jenny - we really do care about serving others and their insurance needs to the best of our ability!"
Tatum Pugh
March 18, 2025
5
out of
5
rating by Tatum Pugh
"Mary Elisabeth was so nice and easy to work with! She was very patient with me and answered all of my questions. I appreciate her and Lona Mauk State Farm Insurance very much!"
We responded:
"And we appreciate you, Tatum, for being a part of our State Farm family! Thank you for taking the time to compliment Mary and give a Five Star Review!"
Jessie Klanchnik
March 10, 2025
5
out of
5
rating by Jessie Klanchnik
"I worked with Mary and had to rave about it! She was so sweet and walked me through everything I needed. I came in pretty late in the day, but she was so quick and knowledgeable that it took no time at all."
We responded:
"What a rave and positive Five Star Review regarding Mary helping you with your insurance needs! Thank you for being a part of our State Farm family - we appreciate you!"
Judy Miller
January 24, 2025
5
out of
5
rating by Judy Miller
"We are very happy with State Farm. They always handle our request and issues efficiently."
We responded:
"Thank you, Judy, for your kind words and Five Star Review! We appreciate you and your business!"
Shay Moehrig
January 23, 2025
5
out of
5
rating by Shay Moehrig
"Samantha was very helpful and knowledgeable of all my concerns and was able to help me with my mother’s account! I highly recommend her to help with all your insurance needs! Thank you so much Samantha!!"
We responded:
"Thrilled that Samantha was able to assist you with your mother’s insurance and for you taking the time to give a Five Star Review! Appreciate your vote of confidence and sharing the experience you had with Samantha!"
Sharon Davis
January 23, 2025
5
out of
5
rating by Sharon Davis
"Samatha has a great personality. She is a people person and shows how much she cares for her job with her quick knowledge of the Insurance world. Thank you for the professional service. Sharon Davis"
We responded:
"Really appreciate your wonderful Five Star Review and experience regarding Samantha! She does strive to be caring and knowledgeable in her professionalism. Thank you so much, Sharon, for being a part of the State Farm family!"
Kelly Hancock
January 10, 2025
5
out of
5
rating by Kelly Hancock
"I had the best experience! Mary Long was so helpful and friendly. She made an me feel at ease and I felt upon leaving I had secured the best coverage available for my auto and homeowners policies at a significantly lower price than my past provider!"
We responded:
"Love your Five Star Review regarding your experience in getting your auto insurance and home insurance with State Farm through Mary at my office! Welcome to the State Farm family!"
Rocio Rosales
January 10, 2025
5
out of
5
rating by Rocio Rosales
"Mary made the process so easy. She answered all the questions we had and was very easy to get ahold of."
We responded:
"We so appreciate your Five Star Review, Rocio, and sharing your experience with Mary! Thank you for being a part of the State Farm family."
Scott Duncan
December 13, 2024
5
out of
5
rating by Scott Duncan
"Mary was very nice getting a quote for my truck, very patient with me as we went thru all the questions, all n all a very nice transaction, I will highly recommend your company to friends and family....."
We responded:
"Really appreciate you sharing your experience of how Mary helped you with your truck insurance and then taking the time to give us a Five Star Review! Thank you so much Scott!"
Rachel Barber
December 13, 2024
5
out of
5
rating by Rachel Barber
"I have had State Farm for years. It was time to add my daughter and her new car she purchased. With rates for drivers under 25 and car in her own name created some challenges in cost. When Jenny told me I was like let me check other companies. State Farm was lower by $100 month or more. Jenny and Chauncy both helped me with looking many times over my options back and forth. I asked many questions and both were so nice. They understood my needs and challenges as a single mom. I’m very appreciative as well made the process so easy."
We responded:
"It certainly can be challenging to ones pocketbook when adding youthful drivers to their auto insurance! Thank you for taking the time to learn about all the discounts State Farm offers for your daughter to get the best premium possible. Thrilled with your Five Star Review and the nice comments about your experience with Jenny and Chauncy! Thank you, Rachel, and may your daughter stay safe as a new driver!"