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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tara Hardin

May 17, 2024

5  out of  5 rating by Tara Hardin
"Spoke to Dee today, she was very nice and professional!"
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ashley armas

April 2, 2024

1  out of  5 rating by ashley armas
"Avoid this office. Agent/owner is rude and unprofessional. She made it pretty apparent she didn’t have time to speak with me. I cancelled my policy not only due to insurance going up but the customer service is terrible. Trying to get a hold of someone was a struggle. I advise you to pay attention to your bank statements if you have auto draft, better yet take your card info off file. Ask for receipts if paying cash as they will try to tell you cash payment “didn’t go through.”"
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Kay Schultz

March 26, 2024

5  out of  5 rating by Kay Schultz
"Mary Long was very knowledgeable about policy coverages, discounts and got me setup with best insurance for my needs. And y’all saved me over $800/yr! Highly recommend, thank yall so much!"
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Tabitha Foster

March 3, 2024

5  out of  5 rating by Tabitha Foster
"I needed new insurance for the Athens area and Yoselyn in the office was absolutely wonderful! She was so sweet and explained everything in detail and spent a good amount of time on the phone with me making sure everything was done correctly. I will be asking for her personally if I ever need help in the future with my policy. My family has used State Farm for about 3 decades and could not be more satisfied with Lona Mauk's office."
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January 12, 2024

5  out of  5 rating by J HART
"The nicest people in the insurance industry here in North East Texas. Lona CARES truly about us all. She's like FAMILY at this point. We've been with her for over 10 years with NO plans to change in the future. Five stars is not enough. Do yourself a favor and switch to Lona Mauk State Farm NOW!!!!"
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Ken Wing

December 6, 2023

5  out of  5 rating by Ken Wing
"They always care about me and my insurance needs and questions !!"
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Ann Frankum

November 29, 2023

5  out of  5 rating by Ann Frankum
"It was a pleasure to work with Adrian and Mary. Very professional and great personalities. Loved giving them my insurance business. Thank you so much"
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Jody B

November 26, 2023

5  out of  5 rating by Jody B
"Mary was easy to communicate with about transferring our insurance over from another carrier. She listened well to our needs and made sure we got the coverage we needed to best protect our investments."
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November 21, 2023

5  out of  5 rating by Whitney
"Mary made the auto insurance buying process quick and easy! She made sure to include any available discounts and best the competitors pricing by far!"
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brittani avila

October 25, 2023

5  out of  5 rating by brittani avila
"If anyone is needing an agent to help them with insurance, Mary Long is the right person to go to!! I was needing insurance fast and she made it the easiest and smoothest ride to get what I needed. If you know what I’m talking about , then you can not only get great service from Mary but you can trust her to stay on top of things and one be one step ahead of all the mess that comes along with it. So trust me when I say , Mary is best!"
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Eric Swinnen

October 24, 2023

5  out of  5 rating by Eric Swinnen
"mary long is a great representative for this office. she’s handled all my insurance needs efficiently and is a great communicator through the process."
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Eric Johnson

September 26, 2023

5  out of  5 rating by Eric Johnson
"Office staff is very responsive and informative."
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Felipe Beno

August 13, 2023

4  out of  5 rating by Felipe Beno
"Great agent, staff needs help!"
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Vickie Kale

May 18, 2023

5  out of  5 rating by Vickie Kale
"I personally would like to thank Chelsea Douglas at State Farm-Lona Mauk for her professionalism in assisting me with a claim this week. Chelsea greeted me when I walked in the office. I told her my situation and she immediately went to work processing my claim and securing me a rental car. The situation was very stressful for me but Chelsea handled every detail and has kept me updated. She most definitely is an asset to Lona Mauk’s State Farm. I’m so thankful she was there to handle this situation."
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Jacob Patrick

May 11, 2023

5  out of  5 rating by Jacob Patrick
"Chelsea recently quoted myself an auto policy and she was extremely helpful, professional and fast!"
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Aubrey Cummings

March 13, 2023

5  out of  5 rating by Aubrey Cummings
"Chelsea was a very informative in explaining my coverage and giving me all the best ways to save. After not having insurance because of the rise of prices she was very helpful. Highly recommend this place to everyone😁😁😁"
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Jeremy Norris

January 30, 2023

5  out of  5 rating by Jeremy Norris
"Chelsea Woodruff was my representative and she made the process unbelievably quick and easy! Highly recommended!"
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November 30, 2022

5  out of  5 rating by MDavis
"Lona Mauk insurance is great. We kept our insurance with her agency even after we moved out of town because of such great service. Chelsea helped me today and was fast and courteous and everyone is always very knowledgeable."
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Gary Beye

November 8, 2022

5  out of  5 rating by Gary Beye
"The girls at this office are awesome and they go over and be on for the customer"
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September 15, 2022

5  out of  5 rating by ORIGINALDOGMAN John Castro
"Love my service with this office A plus"
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Kaelin Henry

July 6, 2022

1  out of  5 rating by Kaelin Henry
"This is the worst State Farm office I’ve ever used. I had State Farm in OKC and LOVED it. But this office is awful. I went to pay my first months bill, and my policy was cancelled a day before without being notified of any changes. Awful for business."
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Debbie Holman

June 30, 2022

5  out of  5 rating by Debbie Holman
"Randi was so friendly and helpful when I got another vehicle and wanted to switch my coverage to it. I love State Farm and have been with them for so many years that I can't remember when I didn't have them as my insurance company."
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Blane Skiles

March 31, 2022

5  out of  5 rating by Blane Skiles
"I have a home and auto policy and I'm consistently impressed by the low rates I'm offered. The team is very responsive and helpful!"
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Diego C.

February 23, 2022

5  out of  5 rating by Diego C.
"Very friendly staff who knows what they’re doing."
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Israel Rojas

February 7, 2022

5  out of  5 rating by Israel Rojas
"My dad has been here for many years and has never had any problems. I recently got setup for a life insurance plan and Nelly Kaumo was super helpful in helping me find the right one for me!"