State Farm® Insurance Agent Lona Mauk
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Austin Hansford
August 1, 2025
5
out of
5
rating by Austin Hansford
"Great service everyone was really nice"
We responded:
"So appreciate your lovely comments Austin! It’s a pleasure to serve your insurance needs and we are thankful that you took the time to give us a Five Star Review!"
Meloney Johnson
July 30, 2025
5
out of
5
rating by Meloney Johnson
"Lona Mauk State Farm is the best in Athens Texas. The ladies are always nice and professional. Samantha is always sweet and helpful every time I go in for help."
We responded:
"We appreciate your review Meloney and are delighted to know you enjoy your experiences with our office! Thank you for your thoughtful comments regarding Samantha and my team - we are here to help and support you with all your insurance needs."
Melissa Salinas
July 29, 2025
5
out of
5
rating by Melissa Salinas
"I spoke to Nelly, she did a great job getting me low quotes! She answered all my questions, very friendly and helpful!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Megan Jones
July 25, 2025
5
out of
5
rating by Megan Jones
"I recently switched to Lona Mauk State Farm for my home insurance, and I couldn't be happier with the experience. Carrie made the process super easy to understand, and took the time to explain all the details to me. They offered a range of options that fit my needs and budget, without any pushy sales tactics!"
We responded:
"Welcome to the State Farm family! And, thank you for sharing your experience with Carrie. We look forward to taking care of all your insurance needs!"
JOAN FRIEDMAN
July 18, 2025
5
out of
5
rating by JOAN FRIEDMAN
"I never realized how great Lona Mauk’s service was till I changed to another agent….stupid me. Lona’s office has reevaluated my policies, took off unnecessary coverages, and now they are efficient enough to call me when I owe them money, which I appreciate. Lona also fixed a huge and expensive mistake another agent (a relative!) caused me. THANK YOU LONA MAUK, YOU ARE THE BEST AGENT EVER."
We responded:
"Welcome home Joan! It is a privilege to help you to the best of our abilities and I deeply appreciate your review and heartfelt comments. Please know how important you are to us and we are thankful for the opportunity to help you with your insurance needs!"
Kathy Brown
July 18, 2025
5
out of
5
rating by Kathy Brown
"Yoselyn was very informative and most helpful! I appreciate feeling like a real person with each and every experience I've had with this office. Positive experience all around!"
We responded:
"Thank you, Kathy, for your lovely comments regarding Yoselyn and the Five Star Review! We are happy to have you a part of the State Farm family and it is a privilege to help you with your insurance needs!"
Tresha Jackson
July 17, 2025
5
out of
5
rating by Tresha Jackson
"I am so thankful to be back with State Farm on our auto’s. The only reason we had to move our autos was because we bought a Kia Sportage and because they use a key it couldn’t be covered at the time. But thankfully now they cover Kia’s so we are back! And St Farm was $200 less a month than Allstate! Plus the ladies at this office are always so friendly and helpful and Never make you feel like you’re a bother."
We responded:
"Welcome back Tresha! And thank you for your Five Star Review and awesome comments - we look forward to continuing to provide you with great service and if there's anything else we can help you with on your insurance needs, just let us know!"
lorie thomaslori
July 16, 2025
5
out of
5
rating by lorie thomaslori
"We just moved our policies to Lona Mauk in Athens and Chauncy and Samantha have been so sweet and professional and have helped me and my husband thank you!!!"
We responded:
"We’re thankful for your feedback and appreciate the positive comments regarding Chauncy and Samantha! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Adrienne Fletcher
July 8, 2025
5
out of
5
rating by Adrienne Fletcher
"Chauncy has been so attentive and helpful as we navigated adding my daughter as a new driver and then as we added a vehicle, changed coverage, etc. She assisted us in getting the best possible coverage for my daughter and offered ways to discount her insurance. Every time I reached out to her, she got back to me promptly and got everything done really quickly. So appreciate working with her and wouldn’t hesitate to recommend her!"
We responded:
"Happy to hear Chauncy provided excellent customer service when adding your daughter and a vehicle to your auto insurance! We so appreciate your letting us help you with your insurance needs and thank you for taking the time to give us a Five Star Review!"
Christina Stephen
July 2, 2025
5
out of
5
rating by Christina Stephen
"Always super friendly service! Jenny got me into a tailor made policy for my new car quickly and easily, couldn’t ask for a more smooth process!"
We responded:
"Welcome to the State Farm family Christina and thank you for sharing your experience with Jenny! We look forward to taking care of all your insurance needs, beginning with your auto insurance!"
Casey Ellis
June 25, 2025
5
out of
5
rating by Casey Ellis
"Great place. Jenny at State Farm was kind, sweet and understanding. Took time to listen to my needs and help me with all my concerns. Thank You"
We responded:
"We so appreciate your positive comments about your experience with Jenny and your taking the time to give a Five Star Review Casey! Thank you for giving us the opportunity to help you with your insurance needs and for being a part of the State Farm family."
John Cowan
June 25, 2025
5
out of
5
rating by John Cowan
"Very lovey young lady Samantha helped me and the office is very nice. State Farm is the best in town!"
We responded:
"You just made our day, John, with your Five Star Review and meaningful comments regarding Samantha and our office! It is a privilege to serve you and help with your insurance needs!"
Maria María
June 24, 2025
5
out of
5
rating by Maria María
"Chauncy, thank you so much for all your help with getting the paperwork sorted! We really appreciate you making it so easy to add our vehicle – everything was super clear and straightforward. It’s been a breeze working with you! We've been clients of Lona's for ages and you've totally shown us why we keep coming back. Thanks again."
We responded:
"We’re thankful for your Five Star Review and lovely comments regarding Chauncy, Maria and it’s our pleasure to assist you with your insurance needs! Really appreciate your loyalty all these years with being a part of the State Farm family. If there is anything else we can do to help, please let us know!"
Jennifer Pugh
June 24, 2025
5
out of
5
rating by Jennifer Pugh
"I worked with Mary Long today and she was able to provide me with great auto coverage, short term disability coverage, and a life insurance policy. Mary was extremely easy to talk to, not at all pushy, and so understanding of my needs. She also helped provide the coverages to my daughter as she has gone out on her own and is “adulting”. I can’t say enough good things about Mary and all she has done for us. So glad to be a Star Farm customer now."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Mary as your satisfaction is our top priority! We look forward to continuing to support your insurance needs and we welcome you and your family to the State Farm family!"
Linda Napps
June 24, 2025
5
out of
5
rating by Linda Napps
"I just want to say I needed some information , so I called & talked with Jenny at the Athens office a couple of times. She was so helpful & very courteous. She was very professional & pleasant to talk with. She even gave me a follow up call which is rare these days. This sort of customer care is excellent . I would recommend Lona Mauk & her staff as insurance agents to anyone I know. 👍"
We responded:
"Just now saw your Five Star Review, Linda, and wanted to let you know how much we appreciate your taking the time to share your experience with Jenny! Thank you so much for recommending us and please know that it is a privilege to serve you!"
Ruthann Shelton
June 21, 2025
5
out of
5
rating by Ruthann Shelton
"Carrie was very helpful in handling my changes and was very respectful and professional. she is a pleasure to work and very knowledgeable about the insurance business."
We responded:
"Happy to hear Carrie helped you with your insurance needs and thank you for your kind words and taking the time to give a Five Star Review! We appreciate you Ruthann!"
Vanessa Tovar
June 19, 2025
5
out of
5
rating by Vanessa Tovar
"Carrie is amazing and very helpful."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Carrie; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Bruce Autry
June 17, 2025
5
out of
5
rating by Bruce Autry
"Samantha and Dee helped me get my car insured and State Farm always takes care of me. Thank you Lona"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Marsha Allen
June 16, 2025
5
out of
5
rating by Marsha Allen
"Samantha is so sweet and always so helpful"
We responded:
"Thank you for your 5-star review! Samantha is committed to the best customer service possible, and I appreciate your kind comments in recognition of her efforts! My State Farm team and I are happy to be your good neighbor! "
Maribel Romero
June 7, 2025
5
out of
5
rating by Maribel Romero
"Chauncy is always so helpful , great customer service 🙏"
We responded:
"Thank you, Maribel, for your Five Star Review and positive comments regarding Chauncy! As you are all about providing excellent customer service, your review is very meaningful! We appreciate your being a part of the State Farm family."
Cindy Gray
May 29, 2025
5
out of
5
rating by Cindy Gray
"I have been dealing with Chauncy at the office. She noticed that Corporate had made a mistake. Chauncy called me to let me know and had followed through until it was all resolved. Chauncy is a great example of customer service."
We responded:
"So appreciate your Five Star Review and positive comments about Chauncy’s great customer service! Happy she discovered and resolved an issue for you, Cindy, and it’s kind of you to take the time to let others know. We are here to help!"
George Cox
May 22, 2025
5
out of
5
rating by George Cox
"We have insured our cars and homes with Lona for over 30 years and have always had exemplary service. Currently, we requested that our replacement cost and personal property coverage be reviewed. The matter was handled by Carrie Worth, an agent in Lona’s office. I could make a number of comments about Carrie’s assistance, all of them highly complimentary, but in one word she was simply outstanding and we felt very, very well taken care of. Thanks Carrie, and thanks Lona for the great and attentive service you always provide us. Tom and Kristi Cox"
We responded:
"Wow, Tom, what an absolute wonderful Five Star Review that has so touched my heart! You and Kristi have been such faithful clients of mine and it means the world to me! So appreciate your kind words regarding Carrie as she truly has a servant’s heart. My deepest gratitude to you for taking the time to share your experience with your auto and home insurance! Blessings always, Lona "
Emily Montgomery
May 16, 2025
5
out of
5
rating by Emily Montgomery
"The staff at this office are absolutely amazing. The rates are great and the service cant be beat. Highly recommend"
We responded:
"What a fantastic Five Star Review Emily! Thank you for sharing and making our day. We truly are here to help with all your insurance needs!"
Kristy Bennett
May 16, 2025
5
out of
5
rating by Kristy Bennett
"I can’t think Jennifer Carroll enough for all her help. Very knowledgeable and always there to answer any questions I have."
We responded:
"Your Five Star Review and compliments regarding Jenny are greatly appreciated Kristy! We are happy to help with your insurance needs and thankful to have you as a part of the State Farm family."
Sarah Mershon
May 16, 2025
5
out of
5
rating by Sarah Mershon
"Absolutely the best insurance company and her employees are the best Jenny is always helpful and sincerely cares about the customers it’s more of like a family. You don’t find that now a days."
We responded:
"So appreciate your Five Star Review and wonderful comments Sarah! Thank you for taking the time to share them and compliment Jenny - we really do care about serving others and their insurance needs to the best of our ability!"