State Farm® Insurance Agent Lona Mauk
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cheyanne Parrott
November 5, 2024
5
out of
5
rating by Cheyanne Parrott
"Absolutely amazing help! Couldn't be more pleased!"
We responded:
"You just made our day Cheyanne! Thank you for the Five Star Review-such a privilege to serve you and have you a part of our State Farm family!"
paloma rodriguez
October 30, 2024
5
out of
5
rating by paloma rodriguez
"Nelly Kaumo has been helping me with my home owners insurance and she has been great!!!! She is so attentive and listens to all of my needs and requirements. She is so knowledgeable about insurance that I have come to understand insurance a lot more. I couldn’t have asked for a better agent!"
We responded:
"We so appreciate you, Paloma, for taking the time to express your positive experience with our beloved Nelly! So glad that she was able to help you understand the importance and protection of your homeowners insurance. Thank you so much for your Five Star Review!"
Bianca Lynn
October 24, 2024
5
out of
5
rating by Bianca Lynn
"It has been a decade since I shopped around for auto insurance, and it has been that long since I had such a personable and knowledgeable agent. Mary Long made me feel confident in trusting the services they offer and gave me the best quote for my auto insurance needs."
We responded:
"What a wonderful Five Star Review you gave Mary Long regarding her help with your auto insurance! We are so happy to help you and hope that you're with us for another decade or more. Welcome to the State Farm family and thank you for taking the time to complete a review!"
Karime Chavez
August 23, 2024
5
out of
5
rating by Karime Chavez
"Mary Long was super helpful throughout the whole process. I met with her twice, the second time she offered many things for my baby since she remembered I had brought him in the first time. Definitely recommend speaking to her when trying to get your insurance."
We responded:
"Really appreciate you expressing your positive experience with Mary and taking the time to give a Five Star Review Karime! And thank you for letting us help you with your important insurance protection. Hope to see that precious baby the next time you come in!"
Melonie Chamness
July 31, 2024
5
out of
5
rating by Melonie Chamness
"Mary made sure to get me a great price on renters insurance. It was super quick too! 10/10 recommend!"
We responded:
"So glad that Mary helped you with your renters insurance! Thank you for taking the time to give a Five Star Review - we appreciate you Melonie!"
Kevy Sims
July 30, 2024
5
out of
5
rating by Kevy Sims
"Definitely recommend this insurance company , went to multiple places to get quotes took them weeks to get me a quote . Called here did it over the phone an got a quote within minutes . Dee was patient with me an helped me save roughly $70 on car insurance an also added renters insurance for a great price . Highly recommend speaking with Dee!"
We responded:
"Welcome to the State Farm family, Kevy, and thank you for your kind words regarding Dee - so glad that she was able to help you with your auto insurance and renters insurance! Really appreciate the Five Star Review!"
Diana Wiegner
July 25, 2024
5
out of
5
rating by Diana Wiegner
"Chelsea was a joy to talk with about my policy! She was patient and very informative!"
We responded:
"We really appreciate you for taking the time to give a Five Star Review and compliment Chelsea! Thank you, Diana, for letting us help you with your insurance needs - glad that you’re a part of the State Farm family!"
Wesscoastt
July 19, 2024
5
out of
5
rating by Wesscoastt
"Mary Long was superb!!"
We responded:
"Mary is superb and we thank you for sharing your wonderful comment and a Five Star Review! You are greatly appreciated!"
Emmalee Ponder
July 19, 2024
5
out of
5
rating by Emmalee Ponder
"Mary was such a great help getting me renters insurance for my home !"
We responded:
"So great of you to share your experience with Mary in helping you with your renters insurance! Thank you for the Five Star Review and for taking the time to give it - we appreciate you!"
Jazmyn Charles
June 27, 2024
5
out of
5
rating by Jazmyn Charles
"The best place to get any policy. Very helpful, super easy process, and everyone is always polite to chat with when they're working with you!"
We responded:
"Thank you for your wonderful Five Star Review Jazmyn! Happy that we could help you with your insurance and so appreciate your positive comments about my team!"
Tara Hardin
May 17, 2024
5
out of
5
rating by Tara Hardin
"Spoke to Dee today, she was very nice and professional!"
We responded:
"It means so much to us for you to take the time to share your experience with and praise Dee (D’Ivion) with kind words and a Five Star Review! Thank you Tara!"
ashley armas
April 2, 2024
1
out of
5
rating by ashley armas
"Avoid this office. Agent/owner is rude and unprofessional. She made it pretty apparent she didn’t have time to speak with me. I cancelled my policy not only due to insurance going up but the customer service is terrible. Trying to get a hold of someone was a struggle. I advise you to pay attention to your bank statements if you have auto draft, better yet take your card info off file. Ask for receipts if paying cash as they will try to tell you cash payment “didn’t go through.”"
We responded:
"It is unfortunate that you feel this way, Ashley, as I was was personally trying to help you and met with you several times. We wish you the best!"
Kay Schultz
March 26, 2024
5
out of
5
rating by Kay Schultz
"Mary Long was very knowledgeable about policy coverages, discounts and got me setup with best insurance for my needs. And y’all saved me over $800/yr! Highly recommend, thank yall so much!"
We responded:
"Love saving you money on your insurance and love your comments about Mary in your Five Star Review! Appreciate you and your business Kay!"
Tabitha Foster
March 3, 2024
5
out of
5
rating by Tabitha Foster
"I needed new insurance for the Athens area and Yoselyn in the office was absolutely wonderful! She was so sweet and explained everything in detail and spent a good amount of time on the phone with me making sure everything was done correctly. I will be asking for her personally if I ever need help in the future with my policy. My family has used State Farm for about 3 decades and could not be more satisfied with Lona Mauk's office."
We responded:
"Wow, Tabitha, what a wonderful Five Star Review! Thank you for your glowing comments about Yoselyn and your satisfaction with being a part of the State Farm family-we appreciate you! "
J HART
January 12, 2024
5
out of
5
rating by J HART
"The nicest people in the insurance industry here in North East Texas. Lona CARES truly about us all. She's like FAMILY at this point. We've been with her for over 10 years with NO plans to change in the future. Five stars is not enough. Do yourself a favor and switch to Lona Mauk State Farm NOW!!!!"
We responded:
"Those are the sweetest words and truly appreciated J-son! My heart goes out to you in gratitude and I thank you for taking the time to express them in a Five Star Review. So happy you’re a part of the State Farm family all these years - love my family!"
Ken Wing
December 6, 2023
5
out of
5
rating by Ken Wing
"They always care about me and my insurance needs and questions !!"
We responded:
"Hi Ken, we really do care about you and making sure that all your insurance questions are answered! Thank you so much for sharing your thoughts and giving us a Five Star Review - we appreciate you!"
Ann Frankum
November 29, 2023
5
out of
5
rating by Ann Frankum
"It was a pleasure to work with Adrian and Mary. Very professional and great personalities. Loved giving them my insurance business. Thank you so much"
We responded:
"Ann, you have made our day! Thank you so much for your Five Star Review and for the lovely comments about Adrian and Mary. We are so happy to have helped you with your insurance needs and so happy to have you as a part of the State Farm family!"
Jody B
November 26, 2023
5
out of
5
rating by Jody B
"Mary was easy to communicate with about transferring our insurance over from another carrier. She listened well to our needs and made sure we got the coverage we needed to best protect our investments."
We responded:
"Welcome to the State Farm family Jody! Thank you for taking the time to give us a Five Star Review and share your experience with Mary in helping you with your insurance coverage. She is committed to listening and providing the best value for your insurance protection for you and your family."
Whitney
November 21, 2023
5
out of
5
rating by Whitney
"Mary made the auto insurance buying process quick and easy! She made sure to include any available discounts and best the competitors pricing by far!"
We responded:
"Your Five Star Review and awesome comments about your auto insurance buying experience with Mary is so appreciated Whitney! Thank you for taking the time and for joining the State Farm family!"
brittani avila
October 25, 2023
5
out of
5
rating by brittani avila
"If anyone is needing an agent to help them with insurance, Mary Long is the right person to go to!! I was needing insurance fast and she made it the easiest and smoothest ride to get what I needed. If you know what I’m talking about , then you can not only get great service from Mary but you can trust her to stay on top of things and one be one step ahead of all the mess that comes along with it. So trust me when I say , Mary is best!"
We responded:
"What an awesome Five Star Review about your experience with Mary! Indeed, Brittani, she is special and dedicated to helping you with your all your insurance needs!"
Eric Swinnen
October 24, 2023
5
out of
5
rating by Eric Swinnen
"mary long is a great representative for this office. she’s handled all my insurance needs efficiently and is a great communicator through the process."
We responded:
"There IS something about Mary and I so appreciate your kind comments with the Five Star Review! Thank you Eric!"
Eric Johnson
September 26, 2023
5
out of
5
rating by Eric Johnson
"Office staff is very responsive and informative."
We responded:
"What a wonderful Five Star Review, Eric, and we so appreciate your kind words as we do strive to be responsive and informative in our service to others. Thank you for taking the time to mention your insurance experience with us and know that we truly appreciate your business."
Felipe Beno
August 13, 2023
4
out of
5
rating by Felipe Beno
"Great agent, staff needs help!"
We responded:
"Thank you for your four Star Review Phil! Hopefully, we won’t be short staffed for long and although insurance is a rewarding career, it’s also very challenging. Please know that we are dedicated to serving you to the best of our abilities. We appreciate you and your business!"
Vickie Kale
May 18, 2023
5
out of
5
rating by Vickie Kale
"I personally would like to thank Chelsea Douglas at State Farm-Lona Mauk for her professionalism in assisting me with a claim this week. Chelsea greeted me when I walked in the office. I told her my situation and she immediately went to work processing my claim and securing me a rental car. The situation was very stressful for me but Chelsea handled every detail and has kept me updated. She most definitely is an asset to Lona Mauk’s State Farm. I’m so thankful she was there to handle this situation."
We responded:
"Vickie, so appreciative that you took the time to give the Lona Mauk-State Farm Insurance agency a Five Star Review and praise my team member Chelsea regarding her assistance with your auto claim! Thank you for being a part of the State Farm family for so very long - I appreciate YOU! Lona"
Jacob Patrick
May 11, 2023
5
out of
5
rating by Jacob Patrick
"Chelsea recently quoted myself an auto policy and she was extremely helpful, professional and fast!"
We responded:
"Really appreciate your Five Star Review, Jacob, and wanted to say thank you for the kind words about Chelsea quoting your auto insurance! Hope to welcome you to the State Farm family!"